New Users: For registering current or new alarm users, please contact the City of Wichita Alarm Program (Crywolf) at (877) 888-1355 between the hours of 9 a.m. and 5 p.m. A letter will be sent to you with a password to log into the website. You must call Crywolf and ask for a password to be sent to you if you don't have one.

For additional information, please contact the Alarm Administrator at (316) 268-4115 or the Alarm Administrator's Assistant at (316) 268-4196 between the hours of 8 a.m. and 5 p.m.

Effective August 1st, 2010.

Chapter 3.40 Alarm System Summary for Alarm Users

Response Fee Assessed to Alarm Users for False Alarms. The user of an alarm system to which city law enforcement or fire personnel are requested to respond to a false alarm shall be charged a false alarm response fee for each false alarm:

NUMBER OF ALARMS	FALSE ALARM FEE – SECURITY ALARMS	FALSE ALARM FEE– FIRE ALARM
1	$0	$0
2	$40	$100
3	$40	$100
4	$60	$150
5	$60	$150
6	$120	$300
7 - 9	$200	$500
10th or more	$350	$750

No Response Fee Shall be Charged to Alarm Users for the Following Reasons:

1. For the first alarm, regardless of type, each registration year, provided that the Alarm User, at the time of the false alarm does not owe outstanding response or administrative fees;

2. When it is reasonable to assume that the alarm was due to violent conditions of nature including an electrical storm which have been verified by the National Weather Service to have been in the area where the alarm system is located at the time of the activation

3. Cable, line or power failure which has been specifically verified by the appropriate utility company serving the alarm location

4. For those alarms where the communications center is notified within four (4) minutes of receipt of notification of the alarm that city emergency personnel are not required. The Emergency Communications Center requires that the monitoring company cancel the dispatch.

5. For those alarms resulting from valid situations requiring an urgent response by law enforcement, fire or medical personnel as verified by a report filed by such personnel.
   
   A $25.00 fee shall be assessed for each registration.  No fee; however, shall be required for registration of medical alarm systems.  No fee shall be assessed for registration renewals occurring after September 1, 2011, if the alarm user has not had a false alarm, as defined by this chapter, within the twelve months preceding the registration renewal date, and the alarm user does not owe any outstanding response or administrative fees.

Appeals Process for Alarm Users
Should a disagreement arise over whether any particular response fee or administrative penalty should be assessed, the facts surrounding the circumstances of the alarm activation shall within thirty (30) days of the date of the first invoice for the alarm, be presented in writing by the Alarm User or alarm business along with a ten dollar ($10.00) administrative fee to the Alarm Administrator. When determining whether or not to appeal, the alarm user should review the items listed in number (3a) through (3e) above and the City Ordinance definition of a False Alarm listed below. When an appeal is received, the appeal reasons are compared to those items to determine whether or not the response fee should be charged. In the event of determination that no response fee should be assessed, the ten dollar ($10.00) administrative fee shall be refunded. Appeals should be sent to the Alarm Administrator, City of Wichita Police Department, 455 N. Main - 4th Floor, Wichita KS 67202-1600. Please see the complete false alarm ordinance for procedures and consideration given to appeals.

Alarm School Information
The City of Wichita offers a false alarm school for citizens who have had false alarms. The alarm school is located on the Crywolf billing website: https://www.crywolf.us/wichitaks.  This class is free.  The citizen is required to contact the City of Wichita Alarm Administrator (268-4115 or 268-4196) to confirm they have taken the class and received a passing grade.  Once the information is verified by Crywolf, the customer can ask the alarm administrator to waive any false alarm fee of their choice.  Citizens are only allowed to attend the online alarm school once each alarm permit year. 

For additional information, please contact the Alarm Administrator at (316) 268-4115 or the Alarm Administrator's Assistant at (316) 268-4196 between the hours of 8 a.m. and 5 p.m.