For questions on your account, call (316) 265-1300 between the hours of 8 a.m. to 5 p.m. weekdays, excluding holidays. Please have your account number ready.

Emergency calls are accepted 24 hours a day by calling (316) 262-6000.

If you have questions relating to billing, starting, stopping, or transferring service, please call (316) 265-1300 during normal business hours.

Online Customer Request Form
Contact Customer Service regarding water/sewer service and accounts

Division Superintendents

Deb Ary
Superintendent of Production & Pumping
Phone: (316) 269-4760
E-Mail: DAry@wichita.gov

Bill Perkins
Superintendent of Sewer Maintenance
Phone: (316) 268-4073
E-Mail: BPerkins@wichita.gov

Sid Fleming
Interim Superintendent of Sewage Treatment
Phone: (316) 303-8702
E-Mail: SFleming@wichita.gov

Elizabeth Owens
Superintendent of Water Distribution
Phone: (316) 219-8920
E-Mail: EOwens@wichita.gov

Cheryl Busada
Business Manager
Phone: (316) 265-1300
E-Mail: CBusada@wichita.gov

System Planning and Development Questions

LaDonna Lawrenz
Engineering Technician II (primarily sewer)
Phone: (316) 268-4555
E-Mail: LLawrenz@wichita.gov

Greg Lolley
Engineering Technician II (primarily water)
Phone: (316) 268-4555
E-Mail: GLolley@wichita.gov

Laura Smith
Tap Clerk, Public Works & Utilities
Phone: (316) 268-4365
E-Mail: LASmith@wichita.gov