The division does its best to protect, against damage, facilities for which the City is responsible.  Depending on the work load, the division is not always able to fully mark infrastructure according to every request that comes through. In this situation staff prioritizes based on the type of work that needs to be done and where it needs to be done. For example, gardens and trees are items that should only be on private property or not in any right-of-way or easement. Therefore, when necessary, tickets with this description may be bypassed. However, staff is always willing to work with the public.

Our staff is readily available to take calls about the location of City facilities. System Planning can be reached Monday - Friday between 7:30 AM and 4:30 PM (except for weekends and holidays) at (316) 268-4555.

Also, one should be aware that unlike some other utilities, the department does not and cannot mark all lines completely up to the building. In regards to water, our field staff does not mark past the meter box.  Any infrastructure past the meter box belongs to the property owner.

In regards to sanitary sewer, field staff is unable to mark the properties lateral from the building to the public line. System Planning in cooperation with the Office of Central Inspection is usually able to tell the property owner where their lateral connects to the City main.

Kansas One Call

Kansas One Call is a free service paid for by the agencies which have facilities registered with Kansas One Call. Kansas One Call can be reached by phone, fax, or internet.

Phone
(316) 687-2470 (in Wichita only)
(800) 344-7233 (statewide)

Fax
(316) 687-3753

Hours
7 AM - 6 PM (excluding weekends and holidays)

Notice required
2 working days

Be prepared to give some specific information

• caller name and telephone number
• excavator name
• address
• start date and time of excavation
• county, town/city
• township, range, section, 1/4 section
• work site street and number
• nearest intersection/highway
• type of work and depth
• type of equipment used: explosives, tunneling, horizontal boring
• work location: street, sidewalk, private property, front, rear, side
• work being done for

What flags or paint colors mean in an area:

There is a common color code for locating purposes:

• Red
  electric, power lines, cables, conduit, and lighting cables

• Yellow
  gas, oil, steam, petroleum, or gaseous materials

• Orange
  communication, alarm or signal lines, cables or conduit including cable TV

• Blue
  water, irrigation, and slurry lines

• Green
  storm drain lines and sanitary sewers

• Pink
  survey markings

• White
  proposed excavation

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