Payment for service is due within 25 working days of the sending date on the bill. Service may be shut off if the bill is not paid within fifteen days after that due date. If service is interrupted, a service charge and a deposit will be required for reinstatement of service. Payments are not collected at the property.
If payment is a problem, call us as soon as possible before the shut-off date so we can work with you to avoid further charges or interruption of service.
If you notice your bill is higher or lower than normal, there may be a leak, or a problem with the meter's reading.
If you have a question about the amount of your bill or need help with a past due bill, call (316) 265-1300.