For questions on your account, call (316) 265-1300 between the hours of 8 a.m. to 5 p.m. weekdays, excluding holidays. Please have your account number ready.

Emergency calls are accepted 24 hours a day by calling (316) 262-6000.

If you have questions relating to billing, starting, stopping, or transferring service, please call (316) 265-1300 during normal business hours or contact one of the following service representatives via e-mail:

• Sandi Morris
  E-Mail: sjmorris@wichita.gov

• Mandee Greer
  E-Mail: MGreer@wichita.gov

If you have questions regarding Stormwater billing, please contact:

• Mike Lamar
  E-Mail: mlamar@wichita.gov

If you have questions regarding bank drafts, please contact:

• Marge Bascombe
  E-Mail: mbascombe@wichita.gov

If you have questions regarding fire hydrant permits, please contact:

• Teresa Crosby
  E-Mail: tcrosby@wichita.gov

Public Utilities Resources and Education (P.U.R.E.) Team

If you would like to have a P.U.R.E. Team member give your organization a presentation, you may submit a request online or call (316) 268-4504.

Division Superintendents

Deb Ary
Superintendent of Production & Pumping
Phone: (316) 268-4760
E-Mail: mailto:dary@wichita.gov

Bill Perkins
Superintendent of Sewer Maintenance
Phone: (316) 268-4073
E-Mail: BPerkins@wichita.gov

Jade Dundas
Superintendent of Sewage Treatment
Phone: (316) 303-8702
E-Mail: JDundas@wichita.gov

Elizabeth Owens
Superintendent of Water Distribution
Phone: (316) 219-8920
E-Mail: EOwens@wichita.gov

Kristi Irick
Customer Service Manager
Phone: (316) 265-1300
E-Mail: mailto:KIrick@wichita.gov

System Planning and Development Questions

LaDonna Lawrenz
Engineering Technician II (primarily sewer)
Phone: (316) 268-4555
E-Mail: LLawrenz@wichita.gov

Greg Lolley
Engineering Technician II (primarily water)
Phone: (316) 268-4555
E-Mail: glolley@wichita.gov

Laura Smith
Tap Clerk, Wichita Water Utilities Customer Service
Phone: (316) 268-4365
E-Mail: lasmith@wichita.gov