Account or Service Questions
If you have questions relating to billing, starting, stopping or transferring service, please call Customer Service at (316) 265-1300 during normal business hours.
Monday, Tuesday, Wednesday, Friday 8:00 a.m. - 5:00p.m.
Thursday 9:00 a.m. - 5:00 p.m.
We are closed on weekends and holidays.
Please have your account number ready.
If you have a water line break or need to have water shutoff due to flooding, please call (316) 262-6000. This emergency phone number is available 24 hours a day, 7 days a week, including holidays.
Customer Request Form
Do you need to stop, start, or transfer service? Do you need to change your mailing address? Please use our Customer Request Form to submit the necessary information.