Chat live with a Customer Service Representative. Please have your account number ready.
M-W & F: 8am - 5pm CSTTH: 9am - 5pm CSTClosed on weekends and holidays.
Chat live with a representative
Don't want to use live chat? You can call us at
(316) 265-1300 with questions relating to billing, stopping or transferring service. Please have your account number ready.
If you have a water line break or need to have water shutoff due to flooding, please call
This emergency phone number is available 24/7, including holidays.
Utilities Customer Care will begin maintenance on Monday, July 24th and service options will be limited. Customers wishing to make a payment on their account should do so through the mail or in person option.
Please note during the maintenance period July 24th through July 30th, customers will not experience penalties or service interruption. We apologize for any inconvenience this creates. We expect to return to full service on Monday, July 31st.
See what's coming...
A message from the Utility! Sneak peek of the NEW bill design! FAQs
We accept checks, MasterCard and Visa.
A non-refundable $1 convenience fee will be assessed to all self-service payment transactions.
You will need your account number when you visit our WebUtility online payment system. You can also review your billing and payment history.
Pay your water bill online now
You will need your account number when you call Water Utilities Customer Care at (316) 265-1300 and choose Option 2.
Mail your check or money order to the address listed below. Remember to include your customer-premise number on the check.
Public Works & UtilitiesPO Box 2922Wichita, KS 67201-2922
Please mail your payment at least 5 days prior to the due date.
Public Works & Utilities does not recommend use of non-authorized collection stations. Payments made at non-authorized collection stations will not be considered received until the payment has been posted to your account.
Payments can be made at the City Hall Express Office located on the 1st floor of City Hall, 455 N Main St. This is the only
authorized in person pay location.
Payments made at any location other than City Hall Express may take up to 5 business days to post to your account.
Your payment is not received until it has posted to your account.
Do you need to stop, start, or transfer service? Do you need to change your mailing address? Please use our form to submit the necessary information.
Customer Request Form
The City of Wichita invites you to participate in a voluntary donation program to help those who are having difficulty paying their water bills.
Participate in the H20 Care Fund
Rate ordinances, tap and equity connection fees, official statement for utility bond series 2014A and 2014B, tax exemption certificate PR78.
See the list of rates and fees
Visiting Public Works & Utilities?
455 N Main, 8th FloorWichita, KS 67202
Where do I park?
Public Works & Utilities Hours
8am - 5pm (M, Tu, W, F)9am - 5pm (Th)CLOSED (Sa-Su)
List of holiday closures.
Report water leaks or sewer stoppagesP: (316) 262-6000
Customer Service/Billing QuestionsP: 265-1300
Email Customer Service