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Water Customer Service

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Live Chat

Chat live with a Customer Service Representative. Please have your account number ready.

M-W & F: 8am - 5pm CST
TH: 9am - 5pm CST
Closed on weekends and holidays.

Chat live with a representative


Call Us

Don't want to use live chat? You can call us at (316) 265-1300 with questions relating to billing, stopping or transferring service. Please have your account number ready.

M-W & F: 8am - 5pm CST
TH: 9am - 5pm CST
Closed on weekends and holidays.


Water Line Break or Water Shutoff

If you have a water line break or need to have water shutoff due to flooding, please call (316) 262-6000.

This emergency phone number is available 24/7, including holidays.

Pay Your Bill

Customer Request Form​

Do you need to stop, start, or transfer service? Do you need to change your mailing address? Please use our form to submit the necessary information.​​​

Fill out the Customer Request Form​​​​​​​

Automatic Deduction

Sign up to have your monthly bill automatically deducted from your bank account each month.

Print, fill out and mail the form to:
Wichita Public Works & Utilities
455 N Main, 8th Floor
Wichita, KS 67202
ATTN: E-Z Pay Plan

OR fax the form to (316) 219-6200.

E-Z Pay Plan Authorization Form

Paperless Billing

Don't want to receive paper bills in the mail?

Sign up for paperless e-billing

H2O Care Fund​

The City of Wichita invites you to participate in a voluntary donation program to help those who are having difficulty paying their water bills. ​​​

Participate in the H20 Care Fund​​​​​​

Rates & Fees​

Rate ordinances, tap and equity connection fees, official statement for utility bond series 2014A and 2014B, tax exemption certificate PR78.​​​

See the list of rates and fees​​​​​​​​​​​​​​​​​​