Thank you for using the City of Wichita website and Interactive Voice Response systems. The City recently started charging customers who pay bills online and over the phone a $1 convenience fee. The $1 fee, approved by City Council in 2012, helps partially recover fees and other expenses related to making these payment systems available to customers.
Although the City gains efficiencies from online and phone payments, those efficiencies do not cover the expenses and fees the City incurs.
To avoid paying the $1 convenience fee, the following payment options remain available:
- Pay through your financial institution (if online payment services are offered)
- E-Z Pay Plan Authorization Form (payment automatically deducted from your bank account) available at wichita.gov or by contacting 265-1300.
- Pay by mail.
- Pay at an authorized collection station (listed on the back of the bill).
- Pay in person at City Hall Express Office located at City Hall.