Paratransit Services

A Guide to Paratransit (Van) Services for the Disabled

Wichita Transit's Paratransit Division provides accessible van service to people with physical or cognitive disabilities that prevent them from using the fixed route bus system. Persons with physical, cognitive or visual disabilities who are functionally unable to independently use Wichita Transit's fixed route bus service may qualify to use Paratransit either all the time, temporarily or only under certain circumstances. Wichita Transit Paratransit operates a modern fleet of wheelchair-accessible vans with specially-trained drivers.

Paratransit service is provided in compliance with the Americans with Disabilities Act of 1990. The ADA is a civil rights bill and is designed to remove barriers that prevent persons with disabilities from participating in society. In the area of public transportation, the ADA states that regular bus service should be the primary means of public transportation for everyone, including people with disabilities. Wichita Transit's fixed-route bus service is ADA-accessible. All buses include a wheelchair lift or ramp and drivers announce major bus stops and street intersections. If it is determined that a person is unable to utilize the accessible fixed route system they may be eligible for Paratransit.

Paratransit Services Summary

Paratransit Services Summary (Accessible Version)

Paratransit Services FAQ

Paratransit Services FAQ (Accessible Version)

Are you eligible?

Certification of Eligibility

The paratransit service is available to individuals who cannot use regular bus services due to physical or mental disabilities covered under The Americans with Disabilities Act (ADA). To become eligible for the paratransit service, you must submit an Application for ADA Paratransit Eligibility to Wichita Transit. Once the application has been processed, individuals will receive a letter advising them of their eligibility status and information on how to use the service.

Once you are eligible, you must notify Wichita Transit of any changes in your address, phone number, or disability. There is no time limit on eligibility for persons with permanent disabilities; however, Wichita Transit reserves the right to periodically update an individual's eligibility.

How to get an application

  • Go to one of these locations to pick up or drop off an application.
    • Transit Center214 S. Topeka
    • Wichita Transit Administrative Offices777 E. Waterman
  • Call (316) 352-4828 to have an application mailed to you.
  • Download the application on your computer, print it and fill out.

Paratransit Service Hours

All fixed routes including the circulator (i.e. Q-Line) provides ADA complementary paratransit service Monday-Saturday. Extended evening service is available within 3/4 of a mile from fixed routes. 

Who to Contact

  • Eligibility or Applications
    • Applications are available at and can be submitted to:
      • Transit Center
      • 214 S. Topeka
      • Wichita, KS 67202
      • Wichita Transit Administrative Offices
      • 777 E. Waterman
      • Wichita, KS 67202
    • Email: [email protected]
    • Faxing to 858-7790.
  • Appeals
    • Wichita Transit has an appeal process for individuals who are denied eligibility or access to service due to suspension or other penalties. Request an appeal hearing by writing:
      • Paratransit Services
      • Wichita Transit
      • 777 E. Waterman
      • Wichita, KS 67202
    • Copies of the appeals process may be obtained by calling Wichita Transit Paratransit at 352-4828.
  • Complaints or Comments
    • Complaints or comments about the WT Paratransit Service may be made in writing or by telephone.
    • To submit in writing, please mail to:
      • Paratransit Services
      • Wichita Transit
      • 777 E. Waterman
      • Wichita, KS 67202
    • To submit by telephone, call 352-4828.

Check out the Paratransit Rider's Guide