Resident Survey

In 2022, the City of Wichita started conducting The National Community Survey (NCS) annually to gauge resident satisfaction with municipal services, as well as determine priority areas for improvement. The City had previously participated in the NCS less frequently, recording responses in 2006, 2010, 2012, 2014, 2016, 2018 and 2020.

The NCS has been conducted and refined in hundreds of communities across the United States for over twenty years, providing a comprehensive benchmark of livability and resident perspectives about local government services, policies and management.Done Editing

The anonymous survey is administered via mail and online by our partner organization to randomly selected residents in order to represent a statistically significant sample of the City's population. Responses from these surveys help to inform staff about residents' perceptions and priorities, providing crucial insights to inform strategic planning and policymaking.

Results from the NCS are available via the interactive report and downloadable PDF embedded below. These tools are available to allow everyone, including City staff, elected officials, organizations and the general public, to utilize survey data to compare trends across geographies, over time and across demographics according to individual interests and needs.

2023 City of Wichita National Community Survey Results

Download 2023 Wichita, KS The National Community Survey Report of Results (PDF)


2023 Q-I Matrix

A message from Polco, the third-party vendor that conducts The National Community Survey™ (The NCS™) for the City of Wichita annually: 

Polco notes that after the report of Wichita’s 2023 NCS survey results were initially delivered to the City, a discrepancy was found between the paper and online versions of the survey for one of the demographic questions, which asked the respondent’s race. Because race is a variable used for statistical weighting, this discrepancy affected the data shown in the original report. The error was resolved, the data re-analyzed and reweighted using the correct demographic information, and the revised report of results re-delivered to the City shortly after. While many of the initial ratings changed slightly after re-analysis, it is important to note that most did not change by more than the 4% margin of error around the results. Polco is committed to accuracy, transparency, and providing data that is trustworthy and actionable for the City.

Previous NCS Results