The Alarm Administration provides information regarding Home Security Systems, Alarm Systems, Alarm Ordinances, Alarm Permits, and Security System Registration.
Each alarm user must register their alarm system(s) with the City of Wichita online within 5 business days of installation.
If there are multiple alarm systems at the same location, each system is required to be registered separately.
Visit the Crywolf - City of Wichita page for more details.
If no computer or internet access is available, please call 877-888-1355 for assistance, Monday through Friday from 9 am to 5 pm.
Effective October 1, 2014, it is the responsibility of the Alarm User to register and annually renew their alarm system permit with the Alarm Administrator as set forth in Section 3.41.115.
- Registration must be completed by the Alarm User within 5 business days of installation of the alarm system.
- Registration will be completed online using the City of Wichita's billing vendor website. If no computer or internet access is available, the Alarm User should call 877-888-1355 for assistance to register their permit.
- If an Alarm User has multiple alarm systems, a permit is required for each alarm system even if the alarm systems are located at the same address.
- A fee of $25 per alarm permit is required upon registration and annual renewal. However, if the alarm user has not had any false alarms during the previous 12-month registration period, the annual $25 permit fee shall be waived for the upcoming year.
- Any change of address or ownership of the alarm system will require a new permit to be registered and will be subject to the $25 registration fee.
- Permits expire 1 year from issuance. The Alarm Administrator will notify the Alarm User of the need to renew the alarm permit 30 calendar days prior to the expiration date.
- Alarm systems designed only to signal the presence of medical emergencies are not required to be registered under Chapter 3.41.
To apply for an alarm business license or renew an existing alarm business license, please review the information posted on the City of Wichita Licensing website.
Except as otherwise provided in this Chapter, an Alarm User to which law enforcement or fire personnel are requested to respond to a false alarm shall be charged a false alarm fee. Graduated false alarm fees will be based only on the same type of previous false alarm. No response fee shall be charged for the first false alarm, regardless of type, each registration year.
|Number of Alarms
|False Alarm Fee - Security Alarms
|False Alarm Fee - Fire Alarms
|7 to 9
False alarms resulting from the following shall not be counted against the Alarm User and no response fee shall be charged:
- When it is reasonable to assume the alarm was due to violent conditions of nature including an electrical storm which has been verified by the National Weather Service.
- Cable, line or power failure which has been specifically verified by the appropriate utility company serving the alarm location.
- For alarms where the communications center is notified within 4 minutes of receipt of notification of the alarm that emergency medical, fire or law enforcement personnel are not required.
- For alarm resulting from valid situations requiring a response by law enforcement, fire or emergency medical personnel as verified by a report filed by such personnel.
- For alarms received from a medical alarm system.
- For alarms received from governmental building alarm systems.
If an alarm is received by the communications center from an alarm system that has not been registered or renewed as required in Section 3.41.115, an administrative penalty of $150 shall be assessed against the Alarm User for having failed to register or renew the alarm system within the City. Such penalty shall be in addition to the false alarm charges assessed to the alarm user.
Should a disagreement arise over whether any particular false alarm fee or administrative penalty should be assessed, the Alarm User may appeal the alarm activation by submitting a letter of appeal within 30 calendar days of the original invoice date. A $10 appeal fee must be submitted for each false alarm being disputed. The appeal and required appeal fee(s) must be mailed to the Alarm Administrator's office. Failure to submit an appeal within 30 calendar days of notification shall constitute a waiver of the right to contest the assessment of the fees or penalties.
Appeals and the required $10 appeal fee must be mailed to:
Wichita Police Department
Attn: Alarm Administrator
455 N Main
Wichita, KS 67202
A full copy of the appeal requirements is available by calling 877-888-1355 or online.
All false alarm fees or administrative penalties are due and payable within 30 days from the original invoice date. If the fee is not paid within 60 days, a late fee of $10 will be assessed. If the fee remains unpaid at 90 days, an additional late fee of $10 will be assessed. If all fees remain unpaid at 120 days, the balance may be turned over for collections. The City Attorney is authorized to use any legal means to recover fees and administrative penalties assessed by this Chapter.
Response to an alarm system may be suspended if the location has more than 6 false alarms per registration year and/or fails to pay fees or penalties as set forth in this Chapter. The response may be reinstated if the alarm user:
- Pays, or otherwise resolves to the satisfaction of the Alarm Administrator, all fees and/or penalties; and
- Submits a certification from an alarm company, properly licensed by the City of Wichita, stating that the alarm system has been inspected and repaired (if necessary), is in proper working order, and that the Alarm User has been re-trained on the proper use of the alarm system.
The City of Wichita offers a free online false alarm school for citizens who have had false alarms. The alarm school is located on the Crywolf billing website. If completed with a passing score, the alarm school allows the citizen to remove one false alarm fee assessed to their account. However, the class must be completed within 60 calendar days of the original notification date, and can only be taken once per alarm registration year. Also, the passing score only removes the fee assessed - it will not remove the false alarm from your account.
For more information regarding the alarm school, please call 877-888-1355, Monday through Friday from 9 am to 5 pm.
- Alarm Company Certificate for Response Reinstatement (PDF)
- Alarm Company FAQs (PDF)
- Alarm Company Ordinance Summary (PDF)
- Alarm User FAQs (PDF)
- Alarm User Info Packet (PDF)
- Alarm Users Ordinance Summary (PDF)
- AlarmCompanyRelease - April 23, 2015 (DOCX)
- Chapter 3.41 Alarm Systems Ordinance (PDF)
- False Alarm Appeal Form (PDF)
- False Alarm Prevention Tips (PDF)
- False Burglary Alarm Brochure (PDF)
- False Fire Alarm Brochure (PDF)
- Guidelines to Appeal (PDF)
- What is a false alarm?
The Wichita Alarm Ordinance defines a False Alarm as: "1) the activation of an alarm system in the city resulting in a request for a response by law enforcement, fire or emergency medical personnel when a situation requiring a response does not, in fact, exist at the time of activation of the alarm; or 2) an alarm system designed to be used to report a robbery or holdup when used for any other purpose."
- Are false alarms a problem?
Yes, they are. Each year, on average, approximately 96% of the requests for Police or Fire Department response to an alarm system in Wichita are false.
- What does the City hope to accomplish by enforcing the false alarm ordinance?
The City wants to substantially reduce the number of false alarms that occur in Wichita, which will allow the Police and Fire Departments to use their resources more effectively.
- What is the effective date for the ordinance?
The current alarm ordinance was placed into effect on October 1, 2014.
- Who is required to have an alarm permit?
Everyone inside the City limits who has an alarm system monitored by an alarm company is required to register their alarm system. Government and Federal buildings are exempt from paying the registration fee but must register their alarm system. Alarm users with medical alarm systems designed to request emergency medical personnel only are not required to register with the City unless the system is used for any other purpose.