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New Billing Improvements, Fees Begin Tomorrow

Contact: Communications Team |
The City of Wichita has made it more convenient to pay water bills online at Beginning tomorrow, July 25, customers can create their own user profile and password to login to the system. They can pay bills for multiple water accounts from their single-user profile. After the user profile is established, customers will no longer need to know their account number to pay bills and can also choose whether to store protected payment data, such as banking or credit card information.
In addition to the improvements, a $1 convenience fee will be added to online and phone utility payments. The $1 convenience fee, approved during the 2013 Budget process, offsets part of the costs for providing more convenient payment services.
The following payment options remain available for customers and do not include the $1 convenience fee.
• E-Z Pay Plan Authorization Form (payment automatically deducted from a bank account) available at or 265-1300.
• Pay by mail.
• Pay at an authorized collection station (listed on the back of the bill).
• Pay in person at City Hall Express Office at City Hall, 455 N. Main.
For more information, please contact Shawn Henning, Director of Finance at (316) 268-4300 or
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