Water Utilities Customer Care

We accept checks, MasterCard and Visa.

A non-refundable $1 convenience fee will be assessed to all self-service payment transactions.

You will need your account number when you visit our WebUtility online payment system. You can also review your billing and payment history.

Pay your water bill online now

We accept checks, MasterCard and Visa.

A non-refundable $1 convenience fee will be assessed to all self-service payment transactions.

You will need your account number when you call Water Utilities Customer Care at (316) 265-1300 and choose Option 2.

Mail your check or money order to the address listed below. Remember to include your customer-premise number on the check.

Public Works & Utilities
PO Box 2922
Wichita, KS 67201-2922

Please mail your payment at least 5 days prior to the due date.

Public Works & Utilities does not recommend use of non-authorized collection stations. Payments made at non-authorized collection stations will not be considered received until the payment has been posted to your account.

Cash Pay​​ments

Payments can be made at the City Hall Express Office located on the 1st floor of City Hall, 455 N Main St. This is the only authorized in person pay location.

Non-cash P​​ayments

Payments made at any location other than City Hall Express may take up to 5 business days to post to your account.

Your payment is not received until it has posted to your account.​