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The Wichita Alarm Ordinance defines a False Alarm as: "1) the activation of an alarm system in the city resulting in a request for a response by law enforcement, fire or emergency medical personnel when a situation requiring a response does not, in fact, exist at the time of activation of the alarm; or 2) an alarm system designed to be used to report a robbery or holdup when used for any other purpose."
Yes, they are. Each year, on average, approximately 96% of the requests for Police or Fire Department response to an alarm system in Wichita are false.
The City wants to substantially reduce the number of false alarms that occur in Wichita, which will allow the Police and Fire Departments to use their resources more effectively.
The current alarm ordinance was placed into effect on October 1, 2014.
Everyone inside the City limits who has an alarm system monitored by an alarm company is required to register their alarm system. Government and Federal buildings are exempt from paying the registration fee but must register their alarm system. Alarm users with medical alarm systems designed to request emergency medical personnel only are not required to register with the City unless the system is used for any other purpose.
Crywolf is the City of Wichita's false alarm billing vendor. All permit registration and renewals, payments, and invoices are processed by Crywolf. Every registered alarm user in Wichita has the ability to view their account and alarm history using the Crywolf website and to make a payment online with a debit or credit card. Crywolf assists alarm users with information regarding account history, invoices assessed, permit registrations and renewals, payment options, and appeal requirements. Crywolf's phone number is 877-888-1355.
Each alarm user must register their alarm system(s) with the City of Wichita online within five business days of installation. If there are multiple alarm systems at the same location, each system is required to be registered separately. If no computer or internet access is available, please call 877-888-1355 for assistance, Monday through Friday from 9 am to 5 pm.
The cost of an alarm registration is $25 per permit.
Yes. If you cancel your alarm system, please call 877-888-1355 to have your permit closed. Permits are non-transferable. Any change of address or ownership of an alarm system will require a new permit to be registered and shall be required to pay the $25 permit fee.
If the Police or Fire Department responds and you are not registered, a notice will be mailed reminding you to register your alarm system. Any subsequent false alarms that occur on an unregistered location after notification of the need to register will be assessed a $150 penalty in addition to the regular false alarm fee.
The mailing address is:
Wichita Alarm ProgramP.O. Box 1162Wichita, KS 67201
Yes. Payment may be made online. To access your account online, you will need your account number and password. If you do not have your account number and password, please call 877-888-1355 for assistance. To pay online, follow the steps below:
Yes. If you disagree, the ordinance does have an appeal provision. The Alarm User may appeal an assessment of a false alarm fee to the Alarm Administrator by setting forth in writing the reasons for the appeal within 30 days after the date of the notification of the assessment of civil penalty(ies) and paying an appeal fee of $10 for each invoice appealed. Failure to submit an appeal within 30 days of notification shall constitute a waiver of the right to contest the assessment of fees or penalties.
The appeal must be mailed to the following address:
City of Wichita Police DepartmentAlarm Administrator455 N Main4th FloorWichita, KS 67202
If the appeal is granted, the appeal fee will be placed in your escrow account to pay future or past invoices. If you choose to have the appeal fee issued to you in a refund, please write or call the Wichita Alarm Program and request the escrow to be refunded. Please be advised this refund process may take up to six weeks. Appeals will be heard through the administrative process.
Police and Fire Department response to private alarm activations in the City of Wichita is a privilege. Failure to pay the alarm fines within 60 and 90 days will result in a late fee of $10 for each invoice. Your location may also have a response to your alarm system suspended until all reinstatement requirements have been met. The balance may also be turned over to collections.
Police and Fire Department response to private alarm activations in the City of Wichita is a privilege. An alarmed location that has more than six false alarms per year may have a response to its alarm system suspended until all reinstatement requirements have been met.
Response to alarm systems may be reinstated if the alarm user:
Reinstatement of response will be effective within five business days of the Alarm Administrator's receipt of payment and certification by the alarm company.
If you have questions about an invoice you received, please contact us at 877-888-1355 for assistance.
View the City Code Chapter 3.41 - Alarm Systems for more information.
Call us at 877-888-1355, Monday through Friday from 9 am to 5 pm, Central.